Privacy Policy

Helio Chat - Industry Expert

Last Updated: 04/03/2025

This Privacy Policy explains how Helio Health Group (“we,” “us,” or “our”) collects, uses, and discloses information about users of our Helio Chat - Industry Expert application (“App”) within Microsoft Teams (“Teams”). By installing or using the App, you consent to the collection, use, and disclosure of your information as described in this Policy.

1. Scope

This Policy applies only to the App and does not apply to any other websites, applications, or services provided by us or any third parties. Microsoft Teams may have its own privacy policies and practices, which we do not control.

2. Information We Collect

2.1 Information You Provide

Account Data: When you install and use the App, we may collect your Microsoft Teams profile information (such as your username, name, or email address).

Communications: If you contact us with questions, support requests, or feedback, we may collect and store the content of your message, your contact details, and any other information you choose to provide.

2.2 Information Collected Automatically

Usage Data: We may automatically collect data about your interactions with the App, such as feature usage, error logs, and performance metrics.

Device and Network Data: We may collect information about the device or network you use to access the App (e.g., operating system, IP address, browser type) for diagnostic and analytic purposes.

2.3 Information from Third Parties

Microsoft Teams: The App may receive additional user or organizational data from Teams if you grant permission (e.g., to access team/channel membership, chat content, etc.). Any such data is governed by Microsoft’s APIs and your own Teams settings.

3. How We Use Your Information

We use the collected information to:

Provide and Improve the App: Enable core functionalities, troubleshoot issues, and enhance user experience.

Communicate with You: Respond to inquiries, send service-related messages, and provide updates.

Analytics: Analyze usage trends and measure the effectiveness of our features.

Security and Compliance: Detect, prevent, or investigate potential security breaches or fraud and comply with legal obligations.

4. How We Share Your Information

We do not sell or rent your information.

We may share information in the following contexts:

Service Providers: We may share information with third-party vendors (e.g., cloud hosting, analytics) who perform services on our behalf. These parties are contractually obligated to protect your data and process it only per our instructions.

Legal Requirements: We may disclose information if required by law or when we believe disclosure is necessary to protect our rights, your safety, or others’ safety, or to investigate fraud. Business Transfers: If we undergo a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred to a successor entity.

5. Data Retention

We retain your information only for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law. Once the data is no longer needed, we delete or anonymize it in a secure manner.

6. Security Measures

We take reasonable measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures may include encryption, access controls, and secure hosting environments. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Access and Correction: You may have the right to request access to or correction of the personal data we hold about you.

Deletion: You may request that we delete your information, subject to certain legal exceptions.

Opt-Out: If you wish to stop sharing specific data with us, you can uninstall or stop using the App, or change permissions in Microsoft Teams settings.

For any of these requests, please contact us at support@heliogrp.com. We will respond within a reasonable timeframe as required by applicable law.

8. International Data Transfers

Your information may be transferred to and maintained on servers located in different jurisdictions than your own. We will take steps to ensure that your data is subject to appropriate safeguards under applicable law.

9. Children’s Privacy

The App is not directed to individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. If you become aware that a child has provided us with personal information, please contact us at support@heliogrp.com, and we will take steps to remove such information and terminate the child’s account (if applicable).

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we do, we will revise the “Last Updated” date at the top. Your continued use of the App after any changes become effective constitutes acceptance of those changes.

11. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, you may contact us at:

Helio Health Group

89 Headquarters Plaza North #1443, Morristown, NJ 07960, USA

support@heliogrp.com

(315) 209-0262